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Remote Desktop Support

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Remote Desktop Support (RDS) allows you to share your desktop with CTLN Customer Service Representatives (CSRs). Remote Desktop Support (RDS) can only be initiated by your computer, and RDS does not leave your computer open to intrusion by others. In fact, RDS completely uninstalls itself after each support call, leaving no residual presence on your computer. RDS also gives you the choice of secure (encrypted) or unsecure connections. Connecting to CTLN Customer Support Representatives (CSRs) allows them to quickly visualize and resolve technical problems associated with a course. Rest assured, CSRs will never take action that changes your computer's configuration without your express consent.

This application is provided free of charge to students enrolled in CTLN online courses. Use of this application is subject to the terms of the General Public Licence (GPL) agreement, which can be viewed here. Downloading and using this application implies agreement with the terms of the GPL. In particular, students are asked to pay special attention to the following excerpt from the GPL:

NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If you agree to the terms of the General Public License, please proceed with the download and use of the CTLN remote desktop support application.

 

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Created by travis
Last modified 2005-08-02 04:04 PM